Director of Operations

Primary: Washington D.C., Summer: Jackson, WY

Organization: City Kids Wilderness Project

Location: Primary location: Washington, D.C. Summer location: Jackson, WY

Type of opportunity: Full-time, permanent



Organizational Leadership

  • Senior Leadership: Provide leadership on organizational priorities including implementing and updating the strategic plan, organizational capacity building, program oversight and review, supporting the Board of Directors, and serving as a member of the senior leadership team in partnership with the Executive Director and Director of Development.
  • Policy Implementation & Updates: Work closely with the Executive Director to implement, assess, and as necessary, create and update internal policies, procedures, and budgets.

Staff and Program Management

  • Program Oversight & Leadership: Oversee all programming and operations in Washington, DC and summer programming at our ranch in Jackson, WY, ensuring strict adherence to City Kids’ and/or other applicable standards. Programming includes summer camp, weekend outdoor adventures, afterschool programs, leadership and job training workshops, college and career preparation as well as individual youth and family mentorship.
  • Staff Management: Directly supervise Program Directors to ensure that program goals are met. Work closely with Program Directors to recruit and hire program staff. Oversee volunteer engagement.
  • Staff Training: Provide training and professional development opportunities for all staff. Plan and assist in implementation of seasonal and full-time staff training in Jackson, WY and DC.
  • Staff Feedback: Provide and evaluate outcome measures for staff and provide regular feedback, staff evaluations, and follow-up.
  • Outcomes Evaluation: Provide leadership and evaluate outcome measures for programs as outlined in the City Kids’ Evaluation Guide, ensuring consistent tracking and analysis of programmatic data and reporting on progress towards outcomes. Provide leadership and on-going training on organizational outcomes to stakeholders.

Administration and Operations

  • Risk Management: Act as lead for risk management practices including program operations, backcountry practices, staff training requirements, vehicle maintenance, organizational insurance, and other areas as necessary.
  • Human Resources: Provide human resources leadership and support; process new hires and maintain employee records, draft new position descriptions, negotiate annual benefits renewal and manage benefits administration, collect payroll and compliance materials, submit payroll, liaise with payroll company, worker’s compensation and other companies as needed.
  • Database Administrator: Manage Salesforce database for donor and programmatic data, provide training and support to all staff.
  • Facilities: Coordinate with Ranch Manager and Executive Director to maintain facilities and manage revenue generating operations at Broken Arrow Ranch in Jackson, WY. Act as lead for DC based office and facilities. Manage technology infrastructure.

Development and External Relations

  • Partner Relationships: Maintain strong relationships with existing partner organizations and work to develop new partnerships for the organization both in Washington, DC and in Jackson, WY.
  • Development: Work closely with the Executive Director and Director of Development on fundraising efforts including grant proposals, expenditure and grant reporting, donor meetings, event preparation and implementation, and follow-up.
  • Communications: Cultivate and steward the City Kids brand, ensuring consistent internal and external communication. Support the development of marketing and communications materials such as the annual report, infographic, and news articles. Regularly update and maintain the City Kids website.


  • Accounting: Supervise bookkeeper, support on-going accounting work, and work closely with City Kids’ outsourced accounting firm and Executive Director to provide financial oversight and leadership.
  • Budget: Work with department staff and Executive Director to develop annual budget.
  • Audit: Prepare all materials for annual audit.


  • Maintain an internal culture that reflects City Kids values of respect, experiential and on-going learning, and a deep respect and appreciation for our youth, community, and the environment.
  • Flexible schedule, may require work on weekends and evenings.
  • All other duties as assigned by Executive Director.

Desired qualifications: 

  • A personal commitment to and deep understanding of City Kids’ mission.
  • Experience and passion for working with underserved urban youth.
  • A successful track record of program management, and direct staff supervisory experience in an innovative, creative, outcome-oriented manner.
  • Outstanding verbal, written, and listening skills.
  • Strong budgetary and planning skills.
  • Demonstrated writing and editing skills appropriate for competitive proposal submissions and impactful marketing materials.
  • Very detail-oriented and comfortable managing a database, budgets, organizational compliance requirements, and grant requirements.
  • Ability to juggle multiple demands, manage shifting priorities, and negotiate timelines.
  • An engaging and dynamic manner that demonstrates warmth and good humor when working with individuals.
  • Flexibility, creativity and the ability to thrive in an evolving environment.
  • Personal qualities of maturity, humility, strong work ethic, and a roll-up-my-sleeves attitude.
  • Bachelor’s degree required, and master’s degree in a related field preferred.
  • Experience with Salesforce and QuickBooks preferred.

Start and end dates: Target start date is fall 2015.

Salary/pay: Unspecified

Link to more information:

How to apply: Interested candidates should send a cover letter, resume, and writing sample to Please write “Director of Operations” in the subject line.

Application deadline: Unspecified