Volunteer Coordinator, McKenzie River Trust

Eugene, OR

Organization: The McKenzie River Trust (MRT)

The McKenzie River Trust (MRT) is an accredited land trust based in Eugene, Oregon with a mission to help people protect and care for the lands and rivers they cherish in western Oregon. Since 1989, we’ve acquired property and voluntary conservation easements to protect, forever, nearly 5,000 acres of clean, free‐flowing rivers, plentiful salmon runs, and vibrant farms and forests that provide livelihoods and habitat. Founded on the McKenzie River, we expanded our service area in the year 2000, and we now have projects in eight different watersheds from the Cascades to the coast. We enjoy the generous support of our community, and MRT’s base of supporters has grown substantially since we launched a membership program in 2013. With the acquisition of a significant property near Blue River, Oregon in 2016, MRT is poised to launch a major capital campaign.

Duties: The Volunteer Coordinator will be responsible for the development of a robust volunteer program. The Coordinator will serve as the lead staff person for volunteer recruitment, training, engagement, retention, and tracking program success. The Coordinator will work with office and field staff to develop volunteer positions that increase capacity in land management and stewardship, conservation easement monitoring, Connect with the Land tours and outreach events, special events, fundraising, marketing, communications, and administration.

Essential Functions/Major Responsibilities

1. Work collaboratively with staff to assess organizational needs that could be filled by volunteers.

2. Develop, promote, and maintain a wide range of volunteer opportunities. Ensure volunteers are in place and appropriately trained, supervised, and appreciated.

3. Develop a Volunteer Manual to establish program policies, procedures, and volunteer standards, volunteer job descriptions, orientation and training materials.

4. Develop and oversee the volunteer program budget.

5. Develop a recruitment strategy to attract qualified candidates and recruit, interview, train, and place applicants for volunteer work.

6. Coordinate all logistics for volunteer events, including:

  • establishing sites and dates for project work, o coordinating with partner organizations,
  • interfacing with Business supporters and other outside groups to recruit volunteers,
  • handling phone, voicemail, written, and email inquiries,
  • securing materials, tools, equipment, refreshments, signage, and forms,
  • writing and sending pre‐event confirmations and reminders, and post‐event thanks to volunteer groups,
  • working with volunteers, staff, and partners to manage/assist groups before they arrive and upon arrival to provide the best experience and minimize confusion and problems,
  • ensuring internal communications and responsibilities of MRT staff are clear, and
  • tracking and recording volunteer data for seamless entry to the MRT database (currently Donor Perfect).

7. Develop and maintain relationships with other volunteer organizations within the area.

8. Act as a single point of contact for communications.

9. Confer with volunteers to resolve grievances and promote cooperation and interest. Provide ongoing assistance, support, and guidance for volunteers.

10. Troubleshoot problems and terminate volunteers when necessary.

11. Organize and participate in volunteer recognition programs and special events.

12. Develop systems to maintain accurate records and provide timely assessments of program success, including assessing volunteer feedback received through comment forms. Recommend and implement changes as appropriate.

13. Write letters, standard operating practices, instructions, and monthly volunteer features for web and/or print.

14. Track volunteer management best practices and recommend updates to the program, policies, and standards in alignment with MRT organizational culture.

15. Conduct site tours as needed or requested.

16. Remain current in general office technology.

17. Other duties as assigned by the Associate Director for Finance and Development.

Required Skills, Knowledge, and Abilities

1. A genuine passion for land conservation and an interest in land trusts.

2. Exceptional customer service.

3. The ability to deal effectively and tactfully with a wide variety of people in correspondence, on the phone, and in person.

4. A natural lean toward getting to know people and communicating with them.

5. A high level of individual initiative and creativity.

6. A solid understanding of ecological restoration.

7. Comfort working indoors and outdoors in all weather conditions.

8. The ability to work with limited supervision and successfully within a team.

9. Attention to detail, high standards, and a passion for accuracy.

10. Clear and articulate writing, editing, and verbal communication.

11. The ability to maintain strict confidentiality of donor and organization information.

12. Strong skills in word processing and spreadsheet management using MS Word and Excel.

13. Familiarity with nonprofit fundraising and membership best practices, tools, and techniques.

14. The ability to stay ‘on message’ in alignment with the MRT brand and marketing goals.

15. A genuine interest in keeping abreast of trends in nonprofit volunteer management, fundraising and membership tools and techniques.

16. Strong analytical and organizational skills.

17. The ability to meet daily, weekly and monthly deadlines consistently.

Desired qualifications:

Exceptional candidates will have some or all of the following work experience:

1. Experience working for a land trust.

2. Experience implementing restoration and land management projects.

3. Experience managing volunteer programs.

4. Experience with nonprofit capital campaigns.

5. Email and website management. MRT currently uses Constant Contact and WordPress.

How to apply: Email a cover letter, resume, and contact information for three professional references to jobs@mckenzieriver.org with “Volunteer Coordinator” in the subject line. Address your cover letter to Liz Lawrence, Associate Director for Finance and Development.

The application deadline is February 10, 2017. The position is open until filled.