Photo Adventure Specialist, Backcountry Journeys

remote work

Position Title: Photo Adventure Specialist

Organization: Backcountry Journeys

Location: Remote work position

Organization Overview: Backcountry Journeys is an Adventure Travel company that offers 100+ “all inclusive” adventure travel trips globally.

Position Overview: Full-time position in Customer Service/Logistics/travel and Tourism/Outdoor Industry, 

Duties: This position is responsible for our customer experience as well as planning & organizing our trips. It’s your job to handle customer service & trip logistics. Everything from new bookings, to trip transfers & handling customer issues as well planning & implementing our trips. You are responsible for ensuring the guests have a world-class interaction with the remote office – both before, during & after their photography trips. You are responsible for ensuring the bookings remain accurate, organized & complete. It is challenging, rewarding & fun. As a remote team they need someone who’s adaptable and able to work independently. Can you educate the guests on photo trip experiences? Can you excite, delight & recommend the best trip for each individual? Can you handle challenging guest situations? The schedule is 8am to 4pm Mountain Time. Currently flexible with time-off however there will be evening & weekend field-line shifts occasionally where you are on-call. There will be last minute fires to put out & problems to solve. But at the end of the day – it’s a super fun & rewarding position & you get to work from!

Qualifications: 

  • Provide unequaled customer service Connect with guests & vendors over phone & email
  • Book & modify guest reservations
  • Book activities & lodging with the vendors
  • Develop & improve the field operations program
  • Skills 2+ years experience in the outdoor adventure travel industry
  • Strong knowledge of photography & understanding of lenses, camera bodies & equipment
  • Bachelors Degree Required
  • Self-starting attitude, ability to manage your own time and start projects and take initiative
  • Proven problem solver – ability to think ahead and juggle lots of projects without dropping the ball
  • The ability to juggle multiple projects simultaneously — you get things done, meet deadlines and keep promises Insane attention to detail and high standards of organizational quality
  • Positive, flexible, solution oriented, and excited to work with a diverse team
  • Mature, coachable, and happy doing high-level projects as well as mundane design tasks (there will be a mix of both!)
  • Outstanding communication skills (both written and verbal) — you have a knack for offering constructive feedback, effective delegation, and ensuring everyone on your team is on the same page

Salary/Pay: $18.00 – $23.00

Application Deadline: July 10

How to Apply: Please use the online application to view the full job description as well as how to apply.